My Engineers Notebook Emily Boyd

My Engineers Notebook Emily Boyd My Engineers Notebook Emily Boyd ASME member Emily Boyd, a principal lecturer at Washington University in St. Louis, Mo., currently teaches undergraduate-level fluid mechanics, graduate-level incompressible fluid dynamics, and an undergraduate fluid dynamics and heat transfer laboratory. She is responsible for managing the Washington University Summer Engineering Fellowship program. A specialist in thermodynamics, fluid mechanics and heat transfer, Emily has a background in such areas as experimental design, wind tunnelbauwerk testing, building test sections, IR temperature meakoranversment, Particle Image Velocimetry, hot-wire measurements, turbulence analysis, and boundary layer measurement and analysis. Emily served as a Washington Internships for Students of Engineering (WISE) intern for ASME from June to August 2007. Currently the faculty advisor for the ASME student section at Washington University and a member of the Nominating Comm ittee and the Ralph Coats Roe Medal Committee, Emily previously served ASME as vice chair of the ECLIPSE Alumni Committee, chair of the Student Advisory Committee, adjunct member of the Board on Government Relations, and chair of the University of Missuri-Columbia ASME student section. She received her bachelors and masters degrees in mechanical engineering from the University of Missouri-Columbia in 2006 and 2008, respectively. She received her Ph.D. in mechanical engineering from the University of Texas at Austin in 2014. She has been a member of ASME since 2005.Whats inside your engineers notebook?Everything. As a working mom, Ive given up on trying to completely separate work from my personal life, so my notebook has everything from engineering calculations and ideas for grant proposals to my grocery list (and no one is reviewing my notebook, so its okay).Emily Boyd Whose notebook would you fruchtwein like to peek into? Why?Im sure Elon Musk has some interesting i deas that none of us know about yet.How and when did you know you wanted to become an engineer?I spent my freshman year as an architectural studies major taking a lot of art and design classes. I didnt realize I liked math and science until I wasnt taking those classes any more. The classes I was taking were fun, but I spent my freshman year intellectually bored. I decided to switch into mechanical engineering, but I was terrified at the time because I didnt know any engineers, and knew I didnt fit the engineering stereotype. Whats the most exciting project youve ever worked on?I think sometimes the most exciting projects can also be the most frustrating. While I was working on my Ph.D., I was completing wind tunnel tests and comparing the results to those measured at a similar facility at another university. The results didnt match and both universities basically had to do a parametric study looking at all of the possible factors affecting the results. It was an import ant lesson in teaching me how delicate experimental measurements can be. As far as non-technical projects, this year I helped kick off the Women and Engineering program at Washington University, which has been very exciting and meaningful to our female engineering students and me.What do you think youd be doing if you hadnt become an engineer?I find the microbiome really fascinating, and how science is starting to tie many health conditions and diseases to the bacterial flora and condition of our digestive system. I think this is something that would be fascinating to research because it has so much potential to change how we treat disease and human health.Emily Boyd and her son, Zach.Whats your favorite activity when youre not working?Running, traveling, and playing with my 2-year-old son.Was there a book or a movie that piqued your interest in science or inspired you to become an engineer?No, what piqued my interest in engineering was participating in a gifted progra m at my school where we took part in a competition called Destination Imagination. From 6th to 10th grade, I spent most of my Saturday mornings working in a machine shop owned by the father of one of my team members building components for the competition. Its ironic looking back that I didnt know I wanted to be an engineer then. I guess thats why its so important for kids have engineering role models, especially diverse ones.Who are your heroes, either within the engineering profession or in the rest of your life?I dont have a single person that I look up to. I find redeeming qualities in many people that I know and piece them together to form something I aspire to be.Whats the most meaningful or rewarding aspect of being connected to engineering?I love engineering because it forces me to keep learning and can always present a challenge. I have a very rewarding job because it allows me to work with students. I can have a direct impact on their technical knowledge, as well as their professional and personal development. I hope that my students see that you dont have to fit a certain mold to be an engineer, and its okay to be yourself.What does ASME mean to you?It means staying connected and current with my engineering discipline. ASME is vital for the exchange of information and ideas to help all of us become better engineers.I dont have a single person that I look up to. I find redeeming qualities in many people that I know and piece them together to form something I aspire to be.Emily Boyd

Customer Service Representative Job Description

Customer Service Representative Job DescriptionCustomer Service Representative Job DescriptionA customer service representative spends their days answering consumer questions, resolving complaints, and taking orders. They are the key public-facing part of a company, although more often than not, interaction is by phone, email, or live chat, rather than in person, and they frequently work for a business process outsourcing firm rather than directly for the company itself. Customer service representatives work in all types of industries. If they handle customer complaints, they must be able to deal with people who are angry or frustrated and act quickly to make them happier. Customer Service Rep Duties Responsibilities This job generally requires the ability to do the following tasks Interact with customers by telephone or email in order to provide information about products and services, take orders, or obtain details of complaints.Fulfill orders received by email, fax, website, or other electronic data interchange.Follow up on customer schwierigkeits to ensure the correct solution was carried out.Work in an open-plan call center setting.Keep customer data secure. Customer service reps play a big role in determining what customers of a company think of it. If they perform their job well, they reflect well on the company they directly or indirectly provide services for. If they do a bad job, the companys image suffers. Their actions may determine whether a customer continues to give their business to a company or decides to never have anything to do with it again. A lot rides on their ability to process orders quickly and accurately or address a customers complaint satisfactorily and in a friendly manner. Customer Service Representative Salary A customer service representatives salary varies according to the geographical area, industry (financial or medical jobs pay better than others), and the number of years on the job. Median Annual Salary $33,750 ($1 6.23/hour)Top 10% Annual Salary mora than $55,310 ($26.59/hour)Bottom 10% Annual Salary Less than $22,140 ($10.65/hour) Source U.S. Bureau of Labor Statistics, 2018 Education, Training, Certification You can become a customer service representative with just a high school diploma or the equivalency. Most employers provide on-the-job training that may range from a few weeks to several months, depending on the industry. Training of customer service representatives in the financial and insurance industries is more extensive and involves learning about government regulations. In some states, jobs that involve selling or providing information about specific products - for example, financial instruments and insurance policies - may require a license. Customer Service Representative Skills Competencies Successful customer service reps need to have the following skills to perform their job successfully Active listening To solve customer problems, it is essential that representat ives understand what the problems are. That can only happen by carefully listening to what the customers say.Verbal communication The ability to accurately communicate information to others helps representatives avoid misunderstandings.Critical thinkingand problem solving When working with a client, customer service reps must identify a problem and potential solutions. Then they decide which solution is best and implement it. Interpersonal skills Customer service representatives must understand the needs and motivations of clients, negotiate with them, and persuade them. Job Outlook The number of customer service rep jobs is expected to grow at a 5% pace from 2016 to 2026, according to the Bureau of Labor Statistics. Thats as fast as the average job. Work Environment Many customer service reps work in a call center surrounded by other reps. The environment can be crowded and noisy. Customer service reps spend much of their time on the phone and are often required to answer a certain number of calls per shift. Work Schedule Customer service representatives may be full-time or part-time. They typically work at least some hours in the evenings and nights and on weekends and holidays. How to Get the Job APPLYCustomerServiceJobs.com and CustomerServiceCrossing list jobs in the industry. Also look at less-targeted job sites such as Indeed and Monster or on the websites of local companies you would be interested in working for.WRITE A TARGETED RESUME AND COVER LETTERCreate a resume that plays up your strengths and sets you apart from other candidates. Write a titelbild letter specific to the job dont send a generic one that shows you didnt take the time to consider the unique aspects of a given job.REHEARSE COMMONLY ASKED INTERVIEW QUESTIONSMany of the same questions come up during interviews with human resources employees and hiring managers. Review these questions and ways to answer them that will impress your interviewer. Comparing Similar Jobs Peo ple interested in becoming customer service reps might also consider the following jobs. The figures provided are median annual salaries Receptionist $29,140Concierge $30,400Lodging manager $53,390 Source Bureau of Labor Statistics, 2018

Learn About the Internship Opportunities at Apple

Learn About the Internship Opportunities at AppleLearn About the Internship Opportunities at AppleApple Computers, Inc. was founded in 1976, by Steve Jobs and Steve Wozniak. Wozniak was the engineering genius behind Apple, while Jobs was more the visionary. The Apple I and subsequent Apple II delineated the next generation of personal computers with innovations like a color graphics display and desktop publishing. Interns at Apple Computers have a tremendous opportunity to work with products that, in many cases, are driving todays technology. In everything from the iPhone, the iPad, the iPod, and the MacBook Air to services like the iTunes store and the soon-to-be-launched iRadio(hopefully Fall 2013), Apple is redefining how people work and play. The iPhone started a revolution in cellular communication AND mobile computing with features like a multi-touch screen, Siri voice recognition, retina display, an 8-megapixel camera, and a wide variety of other breakthroughs. Apples Ratin g Apple placed 3rd, behind only Google and Disney, on the 2012 Bloomberg BusinessWeek Top 50 Places to Work. They also placed high in the Top Ten in both 2010 and 2011. According to Glassdoor.com, Apple rates a 3.9 out of 5 as a great place to work by its employees and the CEO, Tim Cook, gets a 93% Approval Rating. At Apple, interns average over $30 per hour, with position ranging from Software and Hardware Engineers to Product Designers to Sales Marketing positions. Internships at Apple At Apple Computers interns play an important role as part of the team, whether that be in a technical, sales, or marketing position. Internships can be for a summer or can be part of a co-op experience during the academic year. As part of their internship experience, interns are asked to work on critical projects and their talents and creativity are valued by Apple. Apple also uses internships as a testing ground for future employees and successful interns are one step closer to landing a full -time job after graduation. You might help engineer the next iPad or iPhone, develop the next generation of Mac OS X, assist in the creation of the marketing materials for a key product launch, help create the next new product, or even travel internationally to help open a new store. Interns at Apple work both domestically as well as internationally on a wide variety of projects. Locations Curpetino, Sacramento, and San Francisco, CA New York, NY Austin, TX Chicago, IL and other locations around the world. Seeking a CS/CE/EE student for an internship to develop applications that support iPhone, iPad, and iPod product development. In this position, you will develop Cocoa applications for both iOS and Mac OS X that solve a wide range of problems for both software and hardware engineers. This intern/co-op position is available for both the fall and spring semesters. Requirements The intern should have SW development experience including Intractive-C / Cocoa development experien ce for Mac OS X and iOSExcellent communication skills (able to communicate technical concepts to a non-technical audience)Hands-on, pro-active, self-motivated developer with strong initiativeDesire to succeed in a challenging environment. When applying for internships be sure to check out Five Easy Ways to Improve Your titelbild Letter and The 5 Ways to Improve a Resume prior to sending your documents.